FREQUENTLY ASKED QUESTIONS

Creating an account will enable you to shop more easily – there’s no need to key in your information every single time you order from us & you are able to refer back to your past orders.

Here’s how you can create an account:

1) Click ‘sign up here’ button in the top of the page
2) Fill registration form in the right side of the page
3) Account created!

Once you see the item that you want, pick your size/colour and click “Add to Cart”. Then, click the “Cart” icon on top right to checkout your item(s).
At the checkout page, simply key in your details and payment information (don’t worry, your card details will be safe with us) and then click the “Checkout” button.
Next, you will just have to wait for your order to arrive at your doorstep.

PS: Be sure to key in the correct details, because we do not want your order to end up somewhere or with someone else.

Once your order has been confirmed, it will take up to 1 week for us to process and pack your items.

Customized items may take longer time.

Missing, wrong or damaged items?

Oops!

But don’t worry, you can contact our sales team via email (sales@aewon.com) or call us directly at +673 2428515 within 24 hours of receiving your parcel. We will try our best to sort out your concerns.
For damaged items, do let us know if you would like us to replace or refund the item to you.

We are sorry that our items did not meet your expectations, but unfortunately returns or exchange is not possible.

Oh dear!

If items are damaged upon delivery, snap a photo and email it to us at sales@aewon.com. We will try our best to sort out the issue with you.

Unfortunately, once your order is confirmed and paid, cancellation is not allowed.

Items in your wishlist will remain in the bag for as long as the product is still available. However, someone is still able to purchase these items in your wishlist bag as items won’t be placed on hold.

PAYMENT FOR YOUR ORDERS CAN BE MADE THROUGH THE FOLLOWING:
• Debit / Credit Card payment

PAYMENT SECURITY
All debit or credit card information is well-secured and stored.

Gildan Sizing Chart

Our FAQ section is no help to you?
Contact us at +673 2428515 or drop us an email at sales@aewon.com. Our team will get back to you as soon as possible.